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Q. What are your print and gift prices? |
| A. Click here to see the prices of prints and gifts. |
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Q. What are your shipping charges? |
| A. Click here to see our shipping costs. |
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Q. Do you ship internationally? |
| A. Yes, we ship to all major international cities. |
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Q. What type of paper are your prints printed on? |
| A. FotoTime prints are printed on Silver Halide Kodak Royal Digital paper.
Click here for more information. |
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Q. How long does it take to process and ship my order? |
| A. Standard print sizes (8x10 and smaller) require 1 to 3 business days processing time. Large format prints and custom gift items require 2 to 5 buisness days processing time. Shipping times are dependent on the shipping method chosen. Click here for more information. |
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Q. What is FotoTime's return policy on prints and gifts? |
| A. FotoTime has a money back guarantee on any prints and gifts that do not meet your satifaction. Click here for more details. |
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Q. I haven't received my print or gift order and it is past the number of days it takes to process and ship the order, what shall I do? |
| A. Click here for our lost shipment policy. |
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Q. My prints or gifts were damaged during shipping, what shall I do? |
| A. Click here for our damaged shipment policy. |
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Q. I want my prints to be printed with a white border and not cropped, where do I specify to print the picture with white borders? |
| A. On the page where you choose the quantity of each print, uncheck the "crop" box and your prints will be printed with a white border ("fitted"). |
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Q. When I order prints of a picture, there is a red magnifying glass what does this mean? |
| A. A red magnifying glass indicates that excessive cropping will occur. Click on the magnifying glass to see what will be cropped on the picture. |
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Q. What is the minimum picture resolution I can use for each print size? |
A. Below is a table showing the minimum picture resolution for each print you can order
| Print Size |
Minimum Resolution |
| 3.5x5" |
640x448 |
| 4x6" |
640x427 |
| 5x7" |
800x571 |
| 8x10" |
1024x819 |
| 11x14" |
1536x1209 |
| 16x20" |
2048x1536 |
| 18x24" or greater |
2300x1700 |
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