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FotoTime guarantees that you get the prints that you order,
even if they are lost in delivery.
DHL Delivery
For time critical orders, FotoTime offers inexpensive 2 day and
overnite DHL delivery and recommends that you choose either of
those two ship methods to get your orders as quickly as possible.
For either of these two ship methods, FotoTime will use and provide
you the tracking number to find lost orders. We will also send you
a free replacement order if DHL cannot find or deliver your order
within 2 business days of the promised delivery date in the DHL
tracking system. We also recommend DHL for all international orders as postal
deliveries overseas can take up two 3 weeks, while DHL usually deliveres in less than 7 days anywhere in the world.
Post Service Delivery
For more savings, FotoTime offers standard First Class mail and Priority
Mail for US shipments, and Air Mail and Global Priority for foreign shipments.
Unlike DHL, the Postal Service does not provide tracking numbers or guarantee
a delivery date. We may at our option provide a delivery comfirmation number on priority mail
deliveries. Unlike DHL, the postal service's delivery confirmation number cannot be used
to track a package, and can only be used to confirm successful delivery.
The following table outlines FotoTime replacement policy and
lists the number of business days after the ship date before FotoTime
will send free replacement prints.
| US Shipments |
| First Class Mail | 20 Business Days |
| Priority Mail | 15 Business Days |
| Foreign Shipments |
| Air Mail | 30 Business Days |
| Priority Mail | 20 Business Days |
For all lost Postal Service orders for delivery in the USA,
the replacement set of prints will be shipped using a trackable
DHL 2 day delivery.
To request reprints, please contact are support team here.
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